How do I get started?
I forgot my account logon ID or password. What do I do?
Go to the Brainbench home page at www.brainbench.com. You will see Help
in the Account Logon section. After clicking the link, select
an option that requests information that you know. After entering
the appropriate information and clicking Find Logon, the
system generates the logon ID and password and sends it to your
e-mail account. If you're still having trouble, contact us at
Support with your full name as listed in your transcript and your transcript ID number. Please Note: If the e-mail address you are contacting Customer Support with differs from the e-mail address associated with your account.If that e-mail address is no longer active, we may require additional information to verify your identity before we can release your logon information to you.
What if I do not have my transcript ID?
Customer Support may be able to locate your account if you include the following:
The e-mail address associated with the account when the account was created
The name as entered when the account was created
The street address associated with your account
The names of tests that would have been completed in that account
I ordered a test but forgot my Test Event ID. What do I do?
If you forgot your Test Event ID, the easiest way to get started is to log on to
your online account and review the My Plan (Unused Tests) section of your My
Brainbench home page. All active Test Event IDs for certification tests can be accessed by clicking on the test name in the Individual Tests section of your My Plan page. If you're still having trouble, contact us at
I took one test and it worked fine, but my Test Event ID no longer works. Why is this happening?
Test Event IDs for Brainbench certification tests are single use and can only be used one time.
If you would like to take another test or retake a test you have already completed once,
you may do so by selecting the Test Center option from the left navigation option and ordering an additional test.
I received a Test Event ID form a company and have completed the test, but my test results do not appear in my account. How do I get those results?
Assessment results do not appear in your individual account and information regarding the test can only be released to you by the administering company. Should the company release your information to you, they can only provide you score information and no record will appear in your individual account.
I completed a beta test. Where would I find the results for the test?
Beta test results are not maintained and will not display in your account. The beta test is still in development to validate that the content is accurate and that the questions are understandable. The test can change considerably during this development period so the test that ultimately becomes a certification test is not necessarily the test you took during the beta testing. When the beta test is removed from the development status and added to our list of available tests, it is free to the first 1000 takers, however you would need to purchase the certificate after successful completion.
I was disconnected from the test. How do I start from where I left off?
If you were disconnected from a test, you can start from where you left off by entering the
re-entry code that was provided at the start of test in the in the Here for a Test?
box of www.Brainbench.com or by clicking on the test name from the My Plan option on the left navigation menu.
Brainbench Tests and Methodology
How much does a test cost?
The price for a standard Brainbench Certification is U.S. $49.95 and includes a electronic certificate upon successful completion.
if you pass the test). The cost to retake the standard test is $19.95, if ordered within 1 year of the initial purchase. (Please note, the first test must be completed prior to ordering the second test or you will be charged $49.95).
The price for a Brainbench practice test is $25.00.
Please note that not all certification tests have a corresponding practice test.To see the full list of practice tests available, please select the View All Practice Tests option on the Test Center page.
How do I obtain a test?
All of our tests are accessible through the Test
Center. You can click on View All Tests, use the search feature, or browse the tests by category.
Once you have found the test you would like to take, click the
name of the test or the Test link. You will then see a description
and an outline of the topics and subtopics covered in the test. If you are ready to get the test, click Get
If the test is fee based,You can buy the test by using a
credit card. Simply follow along with the pages that appear after
you request a test. You can also order a test by certified check
or money order. Read how
you can do this.
I am trying to order a test, but it is asking for a promo code. What should I do?
A promo code is used for special promotional offers and/or discounts given to Brainbench members at the complete discretion of Brainbench. Promo codes are optional, so if you do not have a promo code, you should skip this box when placing your order.
Why am I being asked for my phone number when I order a Free test?
We have two types of free certification tests. There are some tests that are free at all times on our site. When ordering those tests you will be brought directly to the order page. If you are asked for your phone number, you are ordering a Sponsored free test. This test is being paid for by a company and can only be ordered once for free.
What is a test retake?>
A test retake is a test that you are currently ordering but have
previously completed. You either passed the test and the certification
has expired or you did not pass your initial attempt and are retrying
or you are trying to improve your score. The retake price is only
charged if you have actually completed the test prior to this
How long does it take to complete a test?
Our online certification tests consist of 40 questions and usually take 45 minutes to 1 hour to complete.
How often can I attempt a test?
You may take them as often as you like, although you should not take the same test more than 5 times
within a 24 hour period. Accounts that indicate excessive usage of one test within a 24 period are
monitored and may be blocked for possible violations of the Terms and Conditions. We recommend you
take some time to learn topics that you were unfamiliar with before retaking a test, to improve your
score. Also, if you take a test more than four times in a 90-day period, it will be noted on your
What is the difference between the master and standard levels?
The standard level requires that you pass with a score of 2.75
or above on a scale of 1.0 - 5.0, where 5.0 is the highest. The
master level requires that you pass with a score of at least 4.0.
What percentage of test-takers actually passes?
Approximately 40% of those who complete a certification test become
certified. About 12% of those who pass are certified at the master
How do I know what the test is going to cover?
Each Brainbench Certification
has a description that details the major topic areas and audience
of the test. In addition, test outlines are available for review
that lists the topics and subtopics covered. These outlines help
in preparation for tests as they help identify potential weak
areas. All questions on the test will come from these categories,
so a broad knowledge of the certification area is required. To
view the description and test outline for a test, go to the Test
Center and click on the test name.
Where can I obtain test preparation materials?
We have developed numerous practice tests that are available online
with several more on the way. These tests provide a simulation
of the actual certifications and identify your strengths and weaknesses.
The practice test also ties each question to a published reference,
which explains the topic in detail. You can also go to the Test
Center, select a test and view the test outline as a guideline.
Can I see the answers to the questions on my test?
Each test contains hundreds of questions of which you only see
a small subset. We do not make the questions or answers public
in order to maintain the integrity of each test. You can view
your personal transcript, which does contain your strengths and
weaknesses in each test topic. You can also view specific Topic/Subtopic information on a Knowledge and Skill test by clicking on the View Detailed Topic Results link. Our practice
tests do include the answers; they are an excellent way to prepare for a test. The practice tests are developed from test
questions that are no longer active, but are still relevant.
Are some tests free?
Yes, some of our tests are free. However, free certification tests
do not include a certificate,Paper certificates can be purchased for $14.95,
electronic certificates can be purchased for $4.95 View Free Tests.
In addition, when we introduce any new test to the
Brainbench web site, the first 1000 test-takers get the test for
FREE. Again, these free tests do not include a certificate, which
can be purchased separately. When you order a test that was just
introduced, you will have 7 days to take it. Afterwards, your
Test Event ID will expire. This 7-day expiration only applies to tests during
the first 1000 times it is taken.
To find out which tests are being introduced, sign
up for Test Alert (a FREE service to our Brainbench customers).
Also, update your preferences in My Brainbench to see the latest
tests in New Products and Services. After a test has been taken
1000 times, it will be offered at the regular price of $49.95 (excluding
any promotional offers and discounts).
I received a confirmation e-mail after I ordered a freetest.Does this mean I have to pay for it?
No. You will receive e-mails that are generated automatically by user activity. These include the following:
- All e-commerce transactions completed through the Brainbench web site (test, subscription, certificate or merchandise purchases)
- Individual test results
- Automatic billing (subscription renewal) notifications
How does a recruiter or employer verify I took the test?
We offer employers a free on-site verification test when you come
in for an interview, to ensure that it really was you who took
the test. With this method available to employers, cheaters will
What role do Brainbench tests play in employment related activities?
What is the value of a Brainbench Certification?
Certifications have many advantages in the workplace. In skill-oriented
workplaces, certifications can increase earnings 20% or more.
In addition to helping you to invest in your career, a Brainbench
Certification also allows you to:
- Measure and develop your skills
- Compare your skills to those of other professionals
- Certify and enhance your skills
- Maintain an electronic Brainbench
- Make your electronic transcript available to employers on your Monster resume
What are Brainbench tests like?
Brainbench Certifications are developed, validated, and reviewed
by professionals in each area being certified. As we like to say,
they are "Tests developed for professionals, by professionals."
Brainbench tests are delivered as Computer Adaptive
Tests (CATs). The difficulty level of the items is adjusted according
to the skill level of the test-taker. This provides two advantages:
1) individuals are not repeatedly asked questions that are too
difficult or too easy for their particular skill level and 2)
the true ability of the test-taker can be more effectively assessed.
The adaptive test engine produces scores that are reflective of
the number of questions answered correctly and the difficulty
level of those questions. Brainbench Certifications are measured
on a scale of 1 to 5, with 5 being the maximum score. A score
of 2.75 or higher is required for certification by Brainbench,
with a score of 4.0 or higher required to be certified at the
Master level. These scores are available to the test-taker as
soon as the test is completed.
Brainbench tests generally consist of multiple choice
questions. The questions are designed to test real-world knowledge,
as opposed to academic or "book" knowledge. You can expect to
see sample code, images and scenarios associated with many of
the items. Each question has one and only one correct answer.
The tests do not penalize for guessing, so individuals are encouraged
to make educated guesses in situations where there is uncertainty
as to which answer is correct. Most Brainbench tests are 40 questions
in length, and take 45 minutes to 1 hour, depending upon the individual.
Lastly, questions are timed, typically 180 seconds
each. A warning will flash on the screen when there are less than
30 seconds left.
Do you make any special accommodations in your testing process for people with disabilities?
We do provide some special accommodations for people with disabilities.
Please contact Customer
Support directly for details.
How do I interpret my Brainbench test score?
Scores range from 1-5 with 5 being the highest in the Brainbench
scoring system. Within that range, Brainbench recognizes two levels
of achievement for standard assessments. A score between 2.75
– 3.99 earns the test taker the standard certification while
a score of 4.0 or higher certifies a master level of achievement.
Scores range from 1 to 5 and are divided into the
following proficiency level categories:
|Test Overall Score Range
|1.00 - 1.50
|1.51 - 2.50
|2.51 - 3.50
|3.51 - 4.50
|4.51 - 5.00
The proficiency levels describe in very general terms what typical
examinees know and their capabilities in an applied setting. However,
any individual examinee may not be able to demonstrate all of
the knowledge and skills in his or her proficiency level description.
Below are the proficiency level descriptions.
Demonstrates an understanding of only the most basic concepts
contained within this topic. Individual will most likely require
formal training or self study before receiving any assignments
in this area.
Demonstrates an understanding of the fundamental concepts involved
with this topic. Knowledge level appears equivalent to that gained
through introductory courses. May require supplemental training
and close supervision to develop a working knowledge level to
be able to perform assignments independently.
Demonstrates a solid understanding of core concepts within this
topic. Appears capable of working on most projects in this area
with moderate assistance. May require some initial assistance
with advanced concepts.
Demonstrates a clear understanding of many advanced concepts within
this topic. Appears capable of mentoring others on most projects
in this area.
Demonstrates understanding of most advanced concepts within the
subject area. Appears capable of mentoring others on the most
What are the rules for Brainbench tests?
Unlike many standardized tests, individuals are encouraged to
use reference materials when taking Brainbench tests. Most professionals
routinely consult references in the workplace, so a testing environment
should reflect that reality. The goal of Brainbench is to test
the concepts covered in references rather than facts, so the correct
answer requires application of knowledge rather than rote memorization.
Heavy reliance upon reference materials is penalized in the time
permitted to answer each question on a test.
What is Computer Adaptive Testing (CAT)?
As test-takers respond to "questions", a computer-adaptive test
"adapts" itself to test-takers by selecting the next item to be
presented on the basis of performance on preceding items.
Why is CAT better than static testing?
The advantages of CAT include:
- CAT requires fewer test items to arrive at a more accurate
estimate of test-takers' proficiency than pencil-and-paper
- CAT technology allows test-takers to receive immediate feedback
on their performance.
- Each test-taker is administered a different set of test questions
enhancing the test's security.
- CAT scoring takes into account not just the number of questions
answered correctly, but which items were answered correctly.
- A test-taker who correctly answers a more difficult set of
questions will score higher than a test-taker who correctly
answers an easier set of questions.
What are Brainbench Certifications?
Brainbench is an independent certification authority, assessing a variety
of skills including IT, Finance, Health Care and Office Skills, to name
a few. Independence from other professional organizations permits us to
objectively assess skills in a variety of content areas. Brainbench has
delivered over 7 million tests to over 6
million of our registered users. Using our
rigorous test development process, Brainbench has developed one of the
largest online test libraries in the world, totaling over over 600 tests.
How do Brainbench Certifications compare to other certification programs?
The primary advantages of Brainbench Certifications are high quality,
low cost, and convenience. Unlike other agencies that require an individual
to take a certification at a specially designated testing center or at
a specific workstation, Brainbench tests may be taken at any time, anywhere.
Removing these constraints not only makes Brainbench testing more convenient
to individuals and employers, it also reduces the cost of delivering a
test. As a result, Brainbench can provide high-quality certifications
at a rate lower than most other entities.
How long are your certifications valid?
Your certification is valid for 3 years. Upon expiration, your certification will be removed from your
transcript. You may retake the test to regain certification.
Why do certifications expire?
We are constantly striving to keep up with the ever-changing and growing
markets; therefore, our tests are constantly updated to include the most
current information and topics. As a result, the certifications are only
valid for 3 years, in order to ensure the validity of these tests to potential
employers, after which you must retake the online test.
Are Brainbench Certifications affiliated with or approved/endorsed by the major software vendors?
Brainbench is a completely independent certification authority. Establishing valid,
third-party assessments is our core business. We develop our test content ourselves,
with the assistance of well-credentialed experts. As a result, you can rest assured
that our certification tests are designed to help you demonstrate your knowledge of
the most important aspects of each tool, software package, or technology without regard
to sales or marketing strategies. With that in mind, some vendors have elected to endorse
our tests simply based upon the high quality for which they are known.
What recruiters and employers recognize Brainbench Certifications?
Recruiters at companies in more than 100 countries recognize Brainbench Certifications. Some includeBooz Allen Hamilton, CACI, EDS, Ford Motor Company,
H&R Block, IBM, Interwoven, JPMorgan, Kaiser Permanente, Manpower,
Prometric, SAIC, Siemens, TAC Worldwide, U.S. Government Agencies and Verizon
and over 4000 other organizations. Strategic investors include Manpower and Thomson Corporation.
How do recruiters or employers verify a Brainbench Certification?
A person's Brainbench Certification can be verified by accessing the person's public transcript. This can be accomplished in any of the following ways:
- By clicking the link in your Monster resume
- You can e-mail it to a recruiter or employer from your online account by
View or E-mail on the Account Information menu on the My Brainbench home page.
You should also know that we offer employers a free on-site verification test when you come in for an interview, to ensure that it really was you who took the test.
What are Brainbench Job Role Certifications and how are they different from other Brainbench Certifications?
Brainbench now provides a valuable job role certification program,
covering today's in-demand job functions. These job roles have
been developed using the O*NET classification system of the U.S.
Department of Labor and Brainbench subject matter experts. Complete
job role certifications include a selection of core skills as
well as "elective" skills you can choose based on your specific
needs. While a skill certification can prove that you are
knowledgeable about a specific skill, a job role certifications
proves that you have a core set of skills required to perform
a specific job.
How do I get my Job Role certificate?
All subscription holders prior to January 1, 2009 will receive a paper Job Role certificate
automatically upon the successful completion of the job role if the account has a valid mailing
address associated with it. Electronic Job Role Certificates can be downloaded for free from
the Order Certificates option on the left navigation menu.
What are subscriptions?
What type of subscriptions do you offer?
What is included with my subscription?
What is not included with my subscription?
Are practice tests included with the subscriptions?
Are certificates included with the subscriptions?
How do I purchase a subscription?
Can I purchase a subscription if I do not have
a credit card?
How long is my subscription valid?
Do I have to buy a subscription?
How many times can I take a test?
Can I upgrade from a monthly
to an annual subscription?
How do I submit a "non-renewal" request for my subscription?
I purchased a subscription last year, why was my credit card charged again by Brainbench?
What is a Brainbench certificate?
A Brainbench certificate is proof of your online certification. It includes your name, your certification, and the date that you completed the test.
what one looks like.
What types of certificate do you offer?
Brainbench certificates are available in electronic medium. The electronic certificate is a PDF file that is available to download immediately from your account.
What is the difference between the two certificates?
The paper certificate is sent to a printer and mailed from their facility. The electronic certificate is a PDF file that is available to download immediately from your account.
How much does a Brainbench paper certificate cost?
Brainbench paper certificates are available for purchase at a price of U.S. $14.95 each.
How much does a Brainbench electronic certificate cost?
Brainbench electronic certificates are available for purchase at a price of U.S. $4.95 each for our free tests. For fee-based tests, the price of the electronic certificate is included in the total price.
Do I need to pay for my certificates if I have a Brainbench subscription?
All Brainbench subscription holders who have active subscription prior to January 1, 2009 have the option of receiving one paper certificate and unlimited electronic certificate per successfully completed test. You would be required to purchase any additional copies of the paper certificate. Please note that your subscription must remain active to receive both certificates for free.
All Brainbench subscription holders who create subscriptions after December 31, 2008 will receive the electronic certificate at no cost, but would need to purchase paper certificates.
How do I purchase a Brainbench paper certificate?
When you pass a Brainbench test, you are offered the opportunity
to purchase (or get if you are a subscriber) a paper certificate.
You can also purchase a paper certificate from within the e-mail
confirmation of your test results. If you have completed a test
certification and would like to purchase/get a paper certificate,
you can do so by logging on to your My Monster account, going to the My Brainbench home page, and clicking on Order Certificates on the Test Information menu.
I have a subscription, but when I try to order a certificate, I am being charged for it. Why is that happening?
If your subscription was created prior to January 1, 2009, paper certificates can be ordered immediately after the completion of the certification test from the process complete page or within 30 days from the Current Brainbench Certification page. If you are ordering a certificate after the 30 day period and are being charged, please contact Customer Support and they can order it for you.
Can I order a certificate for a test taken at the request of a company?
Certificates cannot be ordered for assessments administered by a company.
Can I order a certificate for the beta test I passed?
Certificates are not available for beta tests. The Beta test is still in development to validate that the content is accurate and that the questions are understandable. The test can change considerably during this development period so the test that ultimately becomes a certification test is not necessarily the test you took during the beta testing. When the Beta test is removed from the development status and added to our list of available tests, it is free to the first 1000 takers, however you would need to purchase the certificate after successful completion.
How do I get my Job Role certificate?
All subscription holders prior to January 1, 2009 will receive a paper Job Role certificate automatically upon the successful completion of the job role if the account has a valid mailing address associated with it. Electronic Job Role Certificates can be downloaded for free from the Order Certificates option on the left navigation menu.
Do you offer frames and mountings for my Brainbench paper certificate?
Currently, we do not offer accessories to use with your Brainbench paper
certificate. We plan to offer accessories in the near future.
What is a My Brainbench account?
Every person who accesses Brainbench through My Monster receives a Brainbench
account. All of your test and certification data are then posted to this
account, and you can also enter other information, such as
third party certifications.
From within your account, you decide which information should become a
part of your public transcript and whether you would like to add your
transcript to your Monster resume, described below.
What is a public transcript and how do I add my test results to my resume?
A public transcript is a record of the information you have elected to make available to
Monster employers from the Manage Resumes section of My Monster.
This will allow all tests that you have selected as public to be viewable by employers.
You can select which tests you make public in your Brainbench account at the Manage Test Results link.
You can change what information appears on your public transcript at any time, by clicking
on the Manage Test Results link in the Account Information menu inside your My Brainbench
How do people see my public transcript?
People can view your public transcript in any of the following ways:
- By clicking the link in your Monster resume
- You can e-mail it to a recruiter or employer from your online account by
View or E-mail on the Account Information menu on the My Brainbench home page.
How do I change the information in my public transcript?
You can change what information appears on your public transcript at any time from inside your online account. You need to access your My Brainbench account from within My Monster and click Manage Test Results. From there, go to the Current Brainbench Certifications, Third Party Certifications, or Tests on Record sections. Check the box next to the test that you want to make public or clear the box to make it private.
Your changes will become effective immediately after you have submitted them. This way you can "turn on" and "turn off" any data you wish to make available. All test results in an Individual account will appear as public immediately upon completion of the test.
How do I change my transcript from private to public (or public to private)?
You need to access your My Brainbench account from within My Monster and click Manage Test Results.
This page offers links various links to make updates,
select any of the links and you will see 'Would you like to make your transcript public?'
Select yes, then click the Save & View Transcript to see what your public transcript looks like or Save & Continue to update additional information
Why are my scores not appearing in the Top Scores for my area?
Here are some recommendations to ensure that you qualify for Top Scores:
- Please be sure to use search criteria that corresponds to the city and state and/or country contained in your account.
- Both the certification and the assessment in question need to be marked public for you to qualify for Top Scores. To mark your test information as public, you'll want to log in to your Brainbench account and click on Build My Transcript, then the Current Brainbench Certificates and Tests On Record links. You can then check the box to the left of your certification and your assessment in order to mark them public.
- If you have a single letter listed as your last name or first name, you will not qualify for Top Scores.
Please note that if you are associated with a corporate participant account, your scores will not appear in the Top Scores.
If you have made these updates and you still do not appear in the Top Scores, please contact Customer Support for assistance.
How do I change my name or address information?
Brainbench creates your account based on the first name and last name that we receive
from Monster. We will only change the name on an account in special circumstances such
as marriage, official name change, or misspelling. In these instances, we will require official
documentation of the proper name. We require this documentation to maintain the security of
our users' accounts and their certifications. If you have entered a false or 'test' name,
we will not alter this information.
To change your address, the next time you take a certification simply update your address
information and it will be written to your account.
How do I know Brainbench will not give out my personal information?
Brainbench takes your privacy and the protection of your data seriously.
Our basic policy is that we will not release your information to anyone without your permission.
Select the Manage My E-mails option on the left navigation menu to add or
remove yourself from third party e-mails. Please note that sponsored tests are
provided by third party vendors and you must agree to share your contact information
with that company in order to take the test. You do have the option of purchasing
the test if you do not wish to provide the vendor with that information.
How do I cancel my Brainbench account?
While we are sorry to see anyone leave Brainbench, you may cancel your account as follows: Log on to your account and then type www.brainbench.com/cancelaccount.jsp in your browser's URL window, and fill in the required information. Please note once your account is deleted, it CANNOT be reactivated, and all of your certifications will be deleted with this action.
What is My Plan?
My Plan is a place within your account where you can store tests and
job roles that you "plan" to take in the future. Once a test is purchased or
selected (when using a subscription), it will automatically be entered into
My Plan so that you will have a convenient place to begin your tests.
You can also move tests into My Plan that haven't been purchased.
Why can I delete some items in My Plan and not others?
Tests that have been purchased cannot be deleted from your account.
What happens if I accidentally delete a job role that's in progress? Will I lose all my results?
If you delete a job role from My Plan, you
will not lose your test results. Your results are permanently stored in
your account under Build My Transcript which is located under My Transcript in the left navigation.
If you want to add a job role back into My Plan, simply add it again.
Any tests that you have already taken that are a part of that job role
will show a status. If you purchased a test from within a job role and then deleted
the job role, your purchased test will appear under the individual tests section of My Plan.
What browser is best to use when viewing the site?
Brainbench is best viewed using Netscape 6 and higher or Internet Explorer
5.5 and higher.
I am using WebTV to view your site and I am having difficulties. Why?
Our site is not compatible with the infrastructure in WebTV; therefore,
our site will not display correctly or run tests properly.
I am having difficulties accessing your site from work, but not from home. Why?
Your work may have a firewall or proxy server. Firewalls and proxy servers
have security parameters established that will not allow you to view certain
web sites. You should contact your system administrator regarding permissions
to view our site from behind a firewall or proxy server.
How do I order a product with a certified check or money order?
What is a promo code?
How do I cancel my Brainbench account?