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Vladimir Rozenfeld

Transcript ID#:2338282
Will Travel
Will Relocate

 
 
Resume
• A balance of both customer service ability and technical skills
• IT Aptitude; passion for "all things technical"
• Effective ability to listen, understand and respond quickly and efficiently
• Creativity and “out of the Box” thinking
• Experience working in a fast paced, diverse corporate environment
• Open to shift work and flexible hours

PROFESSIONAL EXPERIENCE:

Apple / VMC, Toronto 2007-Now
IT Support Specialist

• Global Support, Help Desk, Hard and Software troubleshooting, phone, email and remote control user support
• Dispatched unresolved cases and hardware cases appropriately as needed
• Attempted resolution using available resources
• Mounted accurate records used PeopleSoft CRM software
• Installed and supported MS Virtual PC

DELL / TEK Systems, Toronto 2007-2007
IT Infrastructure Professional

• Project for CITI BANK of Canada - new call center. 1700 brand new dell desktops were installed. The all equipment was unpacked, installed, connected to corporative network, imaged, joined to Domain, network printers were installed

GR&H SYSTEMS, Toronto 2003-2007
Systems Support Specialist

• Developed, managed, and maintained Windows 2000/2003 Domain infrastructure with an Active Directory (AD), desktop configurations, and messaging environment
• Checked Windows NT/2000/2003 Domain infrastructure security and reconfigured it to the baseline, customized and rebuilt Wintel servers
• Installed Exchange 5.5/2000/2003 with MS Outlook and PDA (include OWA), migrated user accounts, data and email to the proposed new environment, ensuring co-existence of both environments during migration efforts
• Implemented GPO’s within the current AD structure
• Provided services as required to support the Service Level Agreements (SLA)
• Supervised support staff in providing maintenance, troubleshooting of hard and software, including servers (HP, IBM, Dell, NN), desktops, routers (CISCO, SMC, LynkSys, Trandnet) notebooks, PDA, peripherals, and office equipment (fax and photocopies machines, and phone systems)
• Established remote control, VPN and remote connections to Windows 2000/2003 Servers and desktops through Internet with Terminal Server Clients, NetOp software, Real VNC, and LogMeIn
• Installed LAN/WAN/PAN, system tools and software applications, performed computer and network troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop and server levels, include intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Led corporative Help Desk. Issued trouble tickets and found the solutions. Customer support 24/7 by email, remote control tools, orally and by phone.
• Implemented and supported enterprise backup / restore and recovery solutions (VERITAS Backup Exec, Net Backup, ARC Serve)
• Monitored and logged network performance parameters, utilities and systems changes, patches, and upgrades
• Dealt directly with third party vendors
• Deployed desktops and peripherals followed deployment documentation and checklists
• Understood of Deployment Guidelines
• Outsourced to client sites

EDUCATION:

Masters of Science in Computer Engineering 1990
Computer Systems Engineer

CERTIFICATIONS & TRAINING:

• MAC OSX Extended Training 2008
• MS Windows XP Fundamentals 2007
• MS Windows Server 2003 Administration 2007
• MS Windows 2000 Fundamentals 2005
• Technical Help Desk 2003
• Computer Industry Knowledge 2002
• Network Technical Support 2001, 2007
• MS Internet Explorer 6.0 Fundamentals 2004
• MS Windows 98 Administration 2001
• MS Outlook Express 5.0 Fundamentals 2001
• Computer Fundamentals (Win 95/98) 2000, 2003
• MS Windows 95 Administration 2000, 2002
• MS Windows 95 Navigation 2000, 2003
• Computer Technical Support 2000, 2004,2007
• DOS 6.2 2004
• MCP Windows NT 4.0 Server support 2000


 
Brainbench and Other Certifications
Name: Date: Authority:

Microsoft Certified Professional (MCP) 2000-02-14 Microsoft
 
Completed Tests
There are no tests on record.