Job Role Center

Computer End-User Support Specialist

Responsible for setting up, configuring, and maintaining the computers used by employees in an organization. A Computer End-User Support Specialist addresses, diagnoses, and troubleshoots end-user computer-related issues, including problems with software, hardware, printers, power supplies, soundcards, and so forth. A person in this position may also be called upon to determine the organization?s software and hardware needs, including upgrades, and to train users on new equipment and programs.


Required (Select 5)

Product Name/Outline Test Cost
(U.S.)
Purchase
Computer Technical Support $49.95
Customer Assistance $49.95
Information Technology Terminology $49.95
Technical Help Desk $49.95
Telephone Etiquette $49.95

Elective 1 (Select 1)

Product Name/Outline Test Cost
(U.S.)
Purchase
Computer Fundamentals (Mac OS 8.6) $49.95
Computer Fundamentals (Mac OS X 10.4) $49.95
Computer Fundamentals (Mac OS X) $49.95
Computer Fundamentals (Win 2000) $49.95
Computer Fundamentals (Win 95/98) $49.95
Computer Fundamentals (Win XP) $49.95

Elective 2 (Select 1)

Product Name/Outline Test Cost
(U.S.)
Purchase
MS Internet Explorer 4.0 Fundamentals $49.95
MS Internet Explorer 5.5 Fundamentals $49.95
MS Internet Explorer 6.0 Fundamentals $49.95

Elective 3 (Select 1)

Product Name/Outline Test Cost
(U.S.)
Purchase
Corel WordPerfect 9.0 $49.95
Lotus Word Pro 9.5 $49.95
MS Word 2000 $49.95
MS Word 2000 Fundamentals $49.95
MS Word 2002 $49.95
MS Word 2002 Fundamentals $49.95
MS Word 2003 $49.95
MS Word 2003 Fundamentals $49.95
MS Word 2007 $49.95
MS Word 2010 $49.95
MS Word 2013 $49.95
MS Word 97 $49.95
MS Word 97 Fundamentals $49.95

Elective 4 (Select 1)

Product Name/Outline Test Cost
(U.S.)
Purchase
Lotus 1-2-3 9.5 $49.95
MS Excel 2000 $49.95
MS Excel 2000 Fundamentals $49.95
MS Excel 2000 Fundamentals (Interactive) $49.95
MS Excel 2002 $49.95
MS Excel 2002 Fundamentals $49.95
MS Excel 2003 $49.95
MS Excel 2003 Fundamentals $49.95
MS Excel 2007 $49.95
MS Excel 2010 $49.95
MS Excel 97 $49.95
MS Excel 97 Fundamentals $49.95

Elective 5 (Select 1)

Product Name/Outline Test Cost
(U.S.)
Purchase
Lotus Freelance Graphics 9.5 $49.95
MS PowerPoint 2000 $49.95
MS PowerPoint 2000 Fundamentals $49.95
MS PowerPoint 2002 $49.95
MS PowerPoint 2002 Fundamentals $49.95
MS PowerPoint 2003 $49.95
MS PowerPoint 2007 $49.95
MS PowerPoint 2010 $49.95
MS PowerPoint 97 $49.95
MS PowerPoint 97 Fundamentals $49.95