Job Role Center

Network Support Specialist

Responsible for providing support to users of a local area network (LAN). A Network Support Specialist sets up, configures, and maintains a LAN and establishes network printing, access rights, firewalls, directory hierarchy, and so forth. A person in this position also addresses, diagnoses, and troubleshoots LAN-related user issues, covering such topics as connectivity, e-mail, and Internet security. A Network Support Specialist might also be called upon to train users in LAN usage.


Required (Select 7)

Product Name/Outline Test Cost
(U.S.)
Purchase
Customer Assistance $49.95
Information Technology Terminology $49.95
Network Technical Support $49.95
Networking Concepts $49.95
TCP/IP Administration $49.95
Technical Help Desk $49.95
Telephone Etiquette $49.95

Elective 1 (Select 1)

Product Name/Outline Test Cost
(U.S.)
Purchase
Linux Administration (General) $49.95
MS Windows 2000 Desktop Administration $49.95
MS Windows 7 Desktop Administration $49.95
MS Windows 8 Desktop Administration $49.95
MS Windows NT 4.0 Workstation Administration $49.95
MS Windows XP Desktop Administration $49.95
Macintosh Networking $49.95
Novell NetWare 5.0 Administration $49.95
Novell NetWare 6.5 Administration $49.95
Unix Administration (General) $49.95

Elective 2 (Select 1)

Product Name/Outline Test Cost
(U.S.)
Purchase
Apache 1.3.12 Administration $49.95
Apache 2.0 Administration $49.95
Lotus Notes 4.0 Administration $49.95
Lotus Notes 6.5 Administration $49.95
Lotus Notes 6.5 Programming FREE
MS Exchange Server 2000 Administration $49.95
MS Exchange Server 2003 Administration $49.95
MS Exchange Server 2007 Administration $49.95
MS Exchange Server 2010 Administration FREE
MS Exchange Server 5.5 Administration $49.95
MS ISA Server 2000 Administration $49.95
MS Internet Information Server 4.0 Administration $49.95
MS Proxy Server 2.0 Administration $49.95
MS Systems Mgmt. Server 2.0 Administration $49.95
Network Monitoring $49.95
Novell GroupWise 5.5 Administration $49.95