Job Role Center

Customer Service Representative

Responsible for dealing directly with the public, usually in person or by telephone. A Customer Service Representative handles such tasks as soliciting orders for goods and services; investigating and resolving customers' inquiries concerning merchandise, service, or billing; and examining pertinent information to determine the accuracy of customer complaints and responsibility for errors. Additionally, a person in this position notifies customers and appropriate personnel of findings, adjustments, and recommendations; completes records; and prepares reports dealing with orders, complaints, and adjustments.


Required (Select 5)

Product Name/Outline Test Cost
(U.S.)
Purchase
Customer Assistance $49.95
ITAA Information Security Awareness $49.95
Telephone Etiquette $49.95
Typing Speed & Accuracy $49.95
Written English $49.95