Job Role Center

Responsible for analyzing, designing, implementing, testing, monitoring, supporting, and evaluating systems that communicate information, including data, voice, text, images, and video, across long distances. A Telecommunications Specialist researches, evaluates, and recommends voice and data communications hardware and software. A person in this position troubleshoots telecommunications problems and identifies areas of operation such as security, faulty trunks or ports, and so forth, that need repair, restoration, and upgraded equipment. A Telecommunications Specialist should be familiar with a variety of telecommunications-related areas such as voicemail, call center systems, videoconferencing, telecommunications vendors, and long-distance providers.