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Office Procedures (U.S.)

Description:

Our Office Procedures (U.S.) test measures your knowledge of typical administrative and support activities performed in offices today. Designed for all support and administrative professionals, this test covers the following topics: Computer, Correspondence, Customer Service, Filing, Organization, Proofreading, Scheduling, and Telephone Techniques.

This test is associated with a Job Role. Please visit the Job Role Center for more details.

$49.95

Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.

Test Outline


Correspondence
Computer
Envelopes / Addresses
Faxing
Letters / Memos / Forms
Mail
Minutes
Outlines
Proofreading Techniques
Reports / Footnotes
Reports/Footnotes
Customer Service
Conflict Resolution
Irate Customers
Manners
Telephone Technique
Filing
Alphabetic Filing
Geographic Filing
Numeric Filing
Subject Filing
Techniques / Rules
Techniques/Rules
Organization
Arithmetic / Subtraction
Arithmetic/Subtraction
Division/Multiplication
Financial Responsibilities
Messages / Follow Up
Prioritization
Time Management
Reading Comprehension
Case Agreement
Charts and Graphs
E-mail
Grammar Within a Sentence
Proofreading Marks
Proofreading Techniques
Scheduling
Agendas
Appointments
Meeting / Conferences
Meeting/Conferences
Travel
Terminology
General Computer
General Office
Spelling