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Retail Management (U.S.)

Description:

Our Retail Management test measures your knowledge of managing in a retail environment. Designed for all retail managers, this test covers the following topics: Customer Service, Financial Management, Human Resources, Loss Prevention, Sales Generation, and Staff Management.

$49.95

Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.

Test Outline


Basic Management
Communicating
Corporate Culture
Decision Making
Employment Law
Leadership
Merchandising Standards
Merchandising-Replenishment
Merchandising-Store Layout
Planning
Problem Solving
Sexual Harassment
Teamwork
Time Management
Customer Service
Customer Complaints
Point of Sales Operations
Financial Management
Expense Control
Financial Analysis
Inventory Control
Payroll
Human Resources
Coaching and Counseling
Interviewing
Performance Reviews
Recruiting
Retention
Loss Prevention
Customer Safety
Employee Safety
External Controls
Internal Controls
Sales Generation
Marketing
Obstacles and Opportunities
Sales Analysis
Sales Training
Staff Management
Controlling
Delegating
Motivating
Training and Development
Adult Learning Principles
Meeting Skills
Orientation
Product Knowledge