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Interpersonal Communications

Description:

Our Interpersonal Communications test measures your knowledge of communication in the workplace. Designed for people who communicate in the workplace, this test includes the following topics: active listening, differences, electronic communication, etiquette and protocol, job applicants, legal issues, management, and non-verbal communication.

This test is associated with a Job Role. Please visit the Job Role Center for more details.

$49.95

Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.

Test Outline

Active Listening
Demonstrating Attentiveness
Encouraging Conversation
Ending an Interaction
Differences
Age
Culture and Nationality
Gender
Electronic Communication
E-mail
Fax
Internet
Phone
Etiquette and Protocol
Entertaining
Forms of Address
Invitations
Profession-Specific Terms
For Job Applicants
Cover Letters
Follow-Up
Resumes
Legal Issues
Copyright, Intellectual Property, Plagiarism
Harassment
Libel and Slander
Management
Asserting Leadership
Good and Bad News
Hiring and Firing
Non-Verbal Communication
Body Language and Gestures
Dress and Appearance
Eye Contact
On The Job
Meetings/Small Group Communication
Peer-to-Peer Communication
Reports, Memos, Etc.