Test Center

It is easy to see the newest titles that have been added to the test library. Go to the Test Center and click "View All Free Tests". The list will include the latest tests. Come see what is new and measure your skills!

Customer Assistance

Description:

Our Customer Assistance test measures your knowledge of interpreting a policy guide and resolving customer issues and problems based on policy, procedures, and guidelines within a scenario or reference guide.

This test is associated with a Job Role. Please visit the Job Role Center for more details.

$49.95

Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.

Test Outline


Scenario 1
Scenario 1
Scenario 2
Scenario 2
Scenario 3
Scenario 3