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Customer Assistance (Audio)

Description:

Our Customer Assistance test measures your knowledge of interpreting a policy guide and resolving customer issues and problems based on policy, procedures, and guidelines within a call-center simulated scenario and reference guide.

$49.95

Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.

Test Outline


Scenario 1
Scenario 1
Scenario 2
Scenario 2
Scenario 3
Scenario 3