Test Center

It is easy to see the newest titles that have been added to the test library. Go to the Test Center and click "View All Free Tests". The list will include the latest tests. Come see what is new and measure your skills!

Computer Telephony Integration (CTI)

Description:

Our Computer Telephony Integration certification measures your knowledge of designing and installing computer-operated telephone networks in call centers and other locations. Designed for experienced CTI professionals, this test includes the following topics: Telephony, Administration, Applications, Architecture, Database, Disaster Recovery, Telephone User Interface, and Troubleshooting.

This test is associated with a Job Role. Please visit the Job Role Center for more details.

$49.95

Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.

Test Outline


Administration
Operations
Traffic Analysis
Applications
Automatic Call Distribution
Fax
Interactive Voice Response
Voice Messaging
Architecture
Call Center
General
Computing
Hardware
Software
Database
Design Concepts
SQL Server
Design Concepts
Call Center
CTI
Telephony
Voice Response
Disaster Recovery
Clustering
RAID
Telco
Telephone User Interface
Prompt Phrasing
Prompting
Speech Recognition
Telephony
Interfaces
Signaling
Switching
Troubleshooting
Analog Lines
Call Center
CTI Network Architecture