- Computer Systems
- Hardware and Site Preparation
- Networking
- OS Software
- Software Applications
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- Configuring PC Peripherals
- External Hard Drives, NAS, and SANs
- Printers and Other External Peripherals
- Smartphones and Tablets
- USB and HDMI Standards and Devices
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- Hardware
- Configuration Tasks
- Installation and Compatibility
- System Component Upgrades
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- Help Desk Operations
- Call Tracking
- Documentation
- Service Requests
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- Networking
- Configuration of TCP/IP and Other Communication Protocols
- IP Routing and Configuration
- Installation and Configuration of Network Hardware
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- PC and System Terminology
- Internet and Networking
- Security
- Software and Hardware
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- Security
- Anti-Malware
- Firewalls
- Internet Access, Proxy and Socks Servers
- Password Resets, User Rights, and Systems Audits
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- Software
- Configuration and Performance Issues
- Installation and Compatibility Issues
- Troubleshooting Software Problems and Applying Patches
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- Troubleshooting Process
- Diagnostic and Repair Tools
- Problem Solving Strategies
- Resources
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- User Problems
- Backing Up and Restoring Data
- Common Errors
- Training and Special User Needs
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