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| Technical Help Desk
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Description:
Our Technical Help Desk test measures your knowledge of core enduser problems using common office software and hardware. Designed for experienced help desk professionals, this test covers the following topics: Computer system Installation, Hardware Problems, Help Desk Operating, Network Problems, PC Terminology, Software Problems, Troubleshooting Process, and User Problems.
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| This test is associated with a Job Role. Please visit
the Job Role Center for more details.
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- Computer Systems
- Hardware & Site Preparation
- Networking
- OS Software
- Software Applications
| - Configuring PC Peripherals
- External Hard Drives, NAS, & SANs
- Modems, and Other PCI Add-on Cards
- PDAs
- Printers, Scanners, & Digital Cameras
- USB, & Firewire Standards & Devices
| - Hardware
- Common Component Failures
- Common Components
- Configuration Tasks
- Installation & Compatibility
- Memory Upgrades
| - Help Desk Operations
- Call Tracking
- Customer Service Skills
- Documentation
- Service Requests
| - Networking
- Configuring TCP/IP & Other Communications Protocols
- Installation & Configuration of Network Hardware
| - PC Terminology
- Hardware
- Internet
- Networking
- Security
- Software
| - Security
- Anti-Spyware
- Anti-Virus
- Firewalls
- Internet Access, Proxy & Socks Servers
- Password Resets, User Rights, & Systems Audits
| - Software
- Configuration and Performance Issues
- Fixing Bugs and Applying Patches
- Installation & Compatibility Issues
| - Troubleshooting Process
- Diagnostic & Repair Tools
- Problem Solving Strategies including IRQ, DMA, & Addressing Problems
- Resources
| - User Problems
- Backing Up Data
- Common Errors
- Training and Special User Needs
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