Technical Help Desk
Our Technical Help Desk test measures your knowledge of core end-user problems using common office software and hardware. Designed for experienced help desk professionals, this test covers the following topics: Computer Systems, Configuring PC Peripherals, Hardware, Help Desk Operations, Networking, PC and System Terminology, Security, Software, Troubleshooting Process, and User Problems.
This test is associated with a Job Role. Please visit the Job Role Center for more details.
Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.