Test Center

Business Communication

Description:

Our Business Communication test measures your knowledge of communicating in the workplace. It measures the skills necessary to communicate effectively with coworkers at all levels and with external business contacts. Designed for the average business worker, this test includes the following topics: Electronic Communication, Employment Communication, Listening, Meetings, Nonverbal Communication, Verbal Communication, and Written Communication.

This test is associated with a Job Role. Please visit the Job Role Center for more details.

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Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.

Test Outline


Electronic Communication
E-mail
Fax
Teleconferencing
Voice Mail
Employment Communication
Application Letter
Follow-up Communications
Interview
Resumes
Listening
Active Listening
Barriers
Benefits
Questions
Meetings
Agenda
Facilitating
Meeting Follow-up
Minutes
Participant Preparation
Virtual
Nonverbal Communication
Body Language
Expression
Gestures
Professional Appearance
Time/Space
Verbal Communication
Feedback
Instructions
Presentations
Telephone
Written Communication
Letters
Memos
Proposals
Reports