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Frequently Asked Questions
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How do I get started?
Perform the following steps:
- Go to Register/Logon in the top navigation.
- On the Register/Logon page, enter your information, and choose a password.
(You can also choose to receive our monthly newsletter, BenchPress.)
- After clicking on the Register button, you will be registered as a
Brainbench member. You are then presented with another page where you are
requested to provide additional information about yourself. This information
will help us to personalize your Brainbench experience; however, all the information
being requested on this page is optional.
- After clicking the Submit button, you will be logged on to your account.
- You are now in My Brainbench, which shows your name as you typed it, and
your Transcript ID number, which is important to remember.
- You can now request a test through the Test Center. After you request a test,
the system assigns you a personal identification number (PIN) that you
need to write down. This PIN will enable you to take one test.
If you forget the PIN, you can view your unused PINs on the My Brainbench
Front Page, under My Plan. Remember, you can take as many tests as you wish.
You will receive a separate new PIN numbers for each test.
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I forgot my account logon ID or password.
What do I do?
Go to the Brainbench home page at www.brainbench.com. You will see Help
in the Account Logon section. After clicking the link, select
an option that requests information that you know. After entering
the appropriate information and clicking Find Logon, the
system generates the logon ID and password and sends it to your
e-mail account. If you're still having trouble, contact us at
Customer
Support with your full name as listed in your transcript and your transcript ID number. Please Note: If the e-mail address you are contacting Customer Support with differs from the e-mail address associated with your account, we may require additional information to verify your identity before we can release your logon information to you.
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What if I do not have my transcript ID?
Customer Support may be able to locate your account if you include the following:
- The e-mail address associated with the account when the account was created
- The name as entered when the account was created
- The street address associated with your account
- The names of tests that would have been completed in that account
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I ordered a test but forgot my Test Event ID. What do I do?
If you forgot your Test Event ID, the easiest way to get started is to log on to
your online account and review the My Plan section of your My
Brainbench home page. All active Test Event IDs for certification tests can be accessed by clicking on the test name in the Individual Tests section of your My Plan page. If you're still having trouble, contact us at
Customer
Support.
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I took one test and it worked fine, but my Test Event ID no longer
works. Why is this happening?
Test Event IDs for Brainbench tests can only be used one time. If you would
like to take another test or retake a test you have already completed
once, you may do so by going to the Test Center and ordering an additional test. Practice tests have 5 Test Event IDs. To access the test once you have used the initial Test Event ID assigned, click on the test name in the Learning Plan section of your My Plan page.
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I received a Test Event ID form a company and have completed the test, but my test results do not appear in my account. How do I get those results?
Assessment results belong to the company that administered the assessment and will not appear in your individual account. You can contact them directly to request the score, but Brainbench cannot release them to you. Even if they do provide you with your score, they will not appear in your account.
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I completed a beta test. Where would I find the results for the test?
Beta test results are not maintained and will not display in your account. The beta test is still in development to validate that the content is accurate and that the questions are understandable. The test can change considerably during this development period so the test that ultimately becomes a certification test is not necessarily the test you took during the beta testing. When the beta test is removed from the development status and added to our list of available tests, it is free to the first 500 takers, however you would need to purchase the certificate after successful completion.
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I was disconnected from the test. How do I start from
where I left off?
If you were disconnected from a test in the middle, you can start from
where you left off by entering the re-entry code that was provided
at the start of test. This re-entry code is different from the Test Event ID given to start
the test. The re-entry code can be entered in the Here for a Test?
box on the Brainbench home page.
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How much does a test
cost?
The price for a standard Brainbench Certification is U.S.
$49.95 (which includes the hardcopy
certificate if you pass the test). The cost to retake the standard test is $24.98, if ordered within 1 year of the initial purchase.
Brainbench offers two ways to take advantage
of FREE tests. The first is to take a test from the View Free Tests list. The other
is to be one of the first 500 people to take a new test introduced in the library. Free
tests do not come with free certificates; however, they can be purchased for $14.95.
If you would like to know when a new test is being introduced to our library, sign
up for Test Alerts and update your preferences in My Brainbench to see the
latest test under New Products and Services. Just remember, after a new test
has been ordered 500 times, it will be offered at the regular price of $49.95.
The price for a Brainbench practice test is $25.00. The practce test can be taken 5 times and should be accessed by clicking on the test name in the Learning Plan section of your My Plan page. If there is no practice test for the particular test you have chosen, you will be brought back to the Learning Plan.
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How do I obtain a test?
All of our tests are accessible through the Test
Center. You can click on View All Tests, use the search feature, or browse the tests by category.
Once you have found the test you would like to take, click the
name of the test or the Test link. You will then see a description
and an outline of the topics and subtopics covered in the test. If you are ready to get the test, click Get
Test.
You can buy the test by using a
credit card. Simply follow along with the pages that appear after
you request a test. You can also order a test by certified check
or money order. Read how
you can do this.
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I am trying to order a test, but it is asking for a promo code. What should I do?
A promo code is used for special promotional offers and/or discounts given to Brainbench members at the complete discretion of Brainbench. Promo codes are optional, so if you do not have a promo code, you should skip this box when placing your order.
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Why am I being asked for my phone number when I order a free test?
We have two types of free certification tests. There are some tests that are free at all times on our site. When ordering those tests you will be brought directly to the order page. If you are asked for your phone number, you are ordering a Sponsored free test. This test is being paid for by a company and can only be ordered once for free.
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What is a test retake?
A test retake is a test that you are currently ordering but have
previously completed. You either passed the test and the certification
has expired or you did not pass your initial attempt and are retrying
or you are trying to improve your score. The retake price is only
charged if you have actually completed the test prior to this
purchase.
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How long does it
take to complete a test?
Our online certification tests consist of 40 questions and take
45 minutes to 1 hour to complete.
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How often can I
attempt a test?
You may take them as often as you like, although you should not take the same test more than 5 times
within a 24 hour period. Accounts that indicate excessive usage of one test within a 24 period are
monitored and may be blocked for possible violations of the Terms and Conditions. We recommend you
take some time to learn topics that you were unfamiliar with before retaking a test, to improve your
score. Also, if you take a test more than four times in a 90-day period, it will be noted on your
transcript.
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What is the difference
between the master and standard levels?
The standard level requires that you pass with a score of 2.75
or above on a scale of 1.0 - 5.0, where 5.0 is the highest. The
master level requires that you pass with a score of at least 4.0.
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What percentage
of test-takers actually passes?
Approximately 40% of those who complete a certification test become
certified. About 12% of those who pass are certified at the master
level.
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How do I know what
the test is going to cover?
Each Brainbench Certification
has a description that details the major topic areas and audience
of the test. In addition, test outlines are available for review
that lists the topics and subtopics covered. These outlines help
in preparation for tests as they help identify potential weak
areas. All questions on the test will come from these categories,
so a broad knowledge of the certification area is required. To
view the description and test outline for a test, go to the Test
Center and click on the test name.
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Where can I obtain
test preparation materials?
We have developed numerous practice tests that are available online
with several more on the way. These tests provide a simulation
of the actual certifications and identify your strengths and weaknesses.
The practice test also ties each question to a published reference,
which explains the topic in detail. You can also go to the Test
Center, select a test and view the test outline as a guideline.
Finally, after selecting a test in the Test Center, you will find
learning links next to each test that will take you into our Learning
Center. There you will find resources from our partners including
Amazon, Monster, and Google. Resource information from our partners is maintained by those companies.
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Can I see the answers
to the questions on my test?
Each test contains hundreds of questions of which you only see
a small subset. We do not make the questions or answers public
in order to maintain the integrity of each test. You can view
your personal transcript, which does contain your strengths and
weaknesses in each test topic. Our practice
tests do include the answers; they are an excellent way to prepare for a test. The practice tests are developed from test
questions that are no longer active, but are still relevant.
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Are some tests free?
Yes, some of our tests are free. However, free certification tests
do not include a certificate, which can be purchased for $14.95.
View Free Tests.
In addition, when we introduce any new test to the
Brainbench web site, the first 500 test-takers get the test for
FREE. Again, these free tests do not include a certificate, which
can be purchased for $14.95. When you order a test that was just
introduced, you will have 7 days to take it. Afterwards, your
Test Event ID will expire. This 7-day expiration only applies to tests during
the first 500 times it is taken.
To find out which tests are being introduced, sign
up for Test Alert (a FREE service to our Brainbench customers).
Also, update your preferences in My Brainbench to see the latest
tests in New Products and Services. After a test has been taken
500 times, it will be offered at the regular price of $49.95 (excluding
any promotional offers and discounts).
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I received a confirmation e-mail after I ordered a free test. Does this mean I have to pay for it?
No. You will receive e-mails that are generated automatically by user activity. These include the following:
- All e-commerce transactions completed through the Brainbench web site (test, subscription, certificate or merchandise purchases)
- Individual test results
- Automatic billing (subscription renewal) notifications
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How does a recruiter
or employer verify I took the test?
We offer employers a free on-site verification test when you come
in for an interview, to ensure that it really was you who took
the test. With this method available to employers, cheaters will
be exposed.
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What role do Brainbench
tests play in employment related activities?
Brainbench advises test-users to use Brainbench tests as part
of a battery of decision-making tools. The EEOC's Uniform Guidelines
on Employee Selection Procedures contains more detailed information
on the use of testing as part of your company's hiring, evaluation,
or promotion process.
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What is the value of
a Brainbench Certification?
Certifications have many advantages in the workplace. In skill-oriented
workplaces, certifications can increase earnings 20% or more.
In addition to helping you to invest in your career, a Brainbench
Certification also allows you to:
- Measure and develop your skills
- Compare your skills to those of other professionals
- Certify and enhance your skills
- Maintain an electronic Brainbench
transcript
- Make
your score (and custom transcript) available to the hundreds
of employers who visit our site everyday looking for talented
professionals (if you choose).
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What are Brainbench
tests like?
Brainbench Certifications are developed, validated, and reviewed
by professionals in each area being certified. As we like to say,
they are "Tests developed for professionals, by professionals."
Brainbench tests are delivered as Computer Adaptive
Tests (CATs). The difficulty level of the items is adjusted according
to the skill level of the test-taker. This provides two advantages:
1) individuals are not repeatedly asked questions that are too
difficult or too easy for their particular skill level and 2)
the true ability of the test-taker can be more effectively assessed.
The adaptive test engine produces scores that are reflective of
the number of questions answered correctly and the difficulty
level of those questions. Brainbench Certifications are measured
on a scale of 1 to 5, with 5 being the maximum score. A score
of 2.75 or higher is required for certification by Brainbench,
with a score of 4.0 or higher required to be certified at the
Master level. These scores are available to the test-taker as
soon as the test is completed.
Brainbench tests generally consist of multiple choice
questions. The questions are designed to test real-world knowledge,
as opposed to academic or "book" knowledge. You can expect to
see sample code, images and scenarios associated with many of
the items. Each question has one and only one correct answer.
The tests do not penalize for guessing, so individuals are encouraged
to make educated guesses in situations where there is uncertainty
as to which answer is correct. Most Brainbench tests are 40 questions
in length, and take 45 minutes to 1 hour, depending upon the individual.
Lastly, questions are timed, typically 180 seconds
each. A warning will flash on the screen when there are less than
30 seconds left.
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Do you make
any special accommodations in your testing process for people
with disabilities?
We do provide some special accommodations for people with disabilities.
Please contact Customer
Support directly for details.
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How
do I interpret my Brainbench test score?
Scores range from 1-5 with 5 being the highest in the Brainbench
scoring system. Within that range, Brainbench recognizes two levels
of achievement for standard assessments. A score between 2.75
– 3.99 earns the test taker the standard certification while
a score of 4.0 or higher certifies a master level of achievement.
Scores range from 1 to 5 and are divided into the
following proficiency level categories:
Test Overall Score Range
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Proficiency Level
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| 1.00 - 1.50 |
Novice |
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| 1.51 - 2.50 |
Basic |
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| 2.51 - 3.50 |
Proficient |
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| 3.51 - 4.50 |
Advanced |
Master |
| 4.51 - 5.00 |
Expert |
Proficiency Levels
The proficiency levels describe in very general terms what typical
examinees know and their capabilities in an applied setting. However,
any individual examinee may not be able to demonstrate all of
the knowledge and skills in his or her proficiency level description.
Below are the proficiency level descriptions.
Novice
Demonstrates an understanding of only the most basic concepts
contained within this topic. Individual will most likely require
formal training or self study before receiving any assignments
in this area.
Basic
Demonstrates an understanding of the fundamental concepts involved
with this topic. Knowledge level appears equivalent to that gained
through introductory courses. May require supplemental training
and close supervision to develop a working knowledge level to
be able to perform assignments independently.
Proficient
Demonstrates a solid understanding of core concepts within this
topic. Appears capable of working on most projects in this area
with moderate assistance. May require some initial assistance
with advanced concepts.
Advanced
Demonstrates a clear understanding of many advanced concepts within
this topic. Appears capable of mentoring others on most projects
in this area.
Expert
Demonstrates understanding of most advanced concepts within the
subject area. Appears capable of mentoring others on the most
complex projects.
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What are the rules
for Brainbench tests?
Unlike many standardized tests, individuals are encouraged to
use reference materials when taking Brainbench tests. Most professionals
routinely consult references in the workplace, so a testing environment
should reflect that reality. The goal of Brainbench is to test
the concepts covered in references rather than facts, so the correct
answer requires application of knowledge rather than rote memorization.
Heavy reliance upon reference materials is penalized in the time
permitted to answer each question on a test.
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What is Computer Adaptive
Testing (CAT)?
As test-takers respond to "questions", a computer-adaptive test
"adapts" itself to test-takers by selecting the next item to be
presented on the basis of performance on preceding items.
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Why is CAT better
than static testing?
The advantages of CAT include:
- CAT requires fewer test items to arrive at a more accurate
estimate of test-takers' proficiency than pencil-and-paper
tests.
- CAT technology allows test-takers to receive immediate feedback
on their performance.
- Each test-taker is administered a different set of test questions
enhancing the test's security.
- CAT scoring takes into account not just the number of questions
answered correctly, but which items were answered correctly.
- A test-taker who correctly answers a more difficult set of
questions will score higher than a test-taker who correctly
answers an easier set of questions.
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What are Brainbench Certifications?
Brainbench is an independent certification authority, assessing a variety
of skills including IT, Finance, Health Care and Office Skills, to name
a few. Independence from other professional organizations permits us to
objectively assess skills in a variety of content areas. Brainbench has
delivered over 7 million tests to over 6
million of our registered users. Using our
rigorous test development process, Brainbench has developed one of the
largest online test libraries in the world, totaling over over 600 tests.
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How do Brainbench Certifications compare to other
certification programs?
The primary advantages of Brainbench Certifications are high quality,
low cost, and convenience. Unlike other agencies that require an individual
to take a certification at a specially designated testing center or at
a specific workstation, Brainbench tests may be taken at any time, anywhere.
Removing these constraints not only makes Brainbench testing more convenient
to individuals and employers, it also reduces the cost of delivering a
test. As a result, Brainbench can provide high-quality certifications
at a rate lower than most other entities.
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How long are your certifications valid?
Your certification is valid for 3 years. Before your certification expires,
we will send you an e-mail notifying you that your certification is about
to expire. Upon expiration, your certification will be removed from your
transcript. You may retake the test to regain certification.
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Why do certifications expire?
We are constantly striving to keep up with the ever-changing and growing
markets; therefore, our tests are constantly updated to include the most
current information and topics. As a result, the certifications are only
valid for 3 years, in order to ensure the validity of these tests to potential
employers, after which you must retake the online test.
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Are Brainbench Certifications affiliated with or
approved/endorsed by the major software vendors?
Brainbench is a completely independent certification authority. Establishing
valid, third-party assessments is our core business. We develop our test
content ourselves, with the assistance of well-credentialed experts. As
a result, you can rest assured that our certification tests are designed
to help you demonstrate your knowledge of the most important aspects of
each tool, software package, or technology without regard to sales or
marketing strategies. With that in mind, some vendors have elected to
endorse our tests simply based upon the high quality for which they are
known.
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What recruiters and employers recognize Brainbench Certifications?
Recruiters at companies in more than 100 countries recognize Brainbench
Certifications. Some include Booz Allen Hamilton, CACI, EDS, Ford Motor Company,
H&R Block, IBM, Interwoven, JPMorgan, Kaiser Permanente, Manpower,
Prometric, SAIC, Siemens, TAC Worldwide, U.S. Government Agencies, Verizon,
and Wells Fargo and over 4000 other organizations. Strategic investors include Manpower and Thomson Corporation.
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How do recruiters and employers verify a Brainbench Certification?
A person's Brainbench Certification can be verified by accessing
the person's public transcript. This can be accomplished in any of the
following ways:
- By entering your transcript ID at the Brainbench home page, www.brainbench.com, in the
View Public Transcript box
- By clicking a link from
your personal home page or an e-mail. If you would like to have a direct link to your transcript, you can alter the following link by placing your transcript ID at the end of it by pasting this into an e-mail, your resume, or your personal web site:
http://www.brainbench.com/transcript.jsp?pid=
- You can e-mail it from your online account by clicking
View or E-mail on the My Transcript menu on the My
Brainbench Front Page.
- Searching for it in the Candidate Database, located at http://www.123assess.com
You should also know that we offer employers a free on-site
verification test when you come in for an interview, to ensure that it
really was you who took the test.
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What are Job Role Certifications and
how are they different from other Brainbench Certifications?
Brainbench now provides a valuable job role certification program,
covering today's in-demand job functions. These job roles have
been developed using the O*NET classification system of the U.S.
Department of Labor and Brainbench subject matter experts. Complete
job role certifications include a selection of core skills as
well as "elective" skills you can choose based on your specific
needs. While a skill certification can prove that you are
knowledgeable about a specific skill, a job role certifications
proves that you have a core set of skills required to perform
a specific job.
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What are subscriptions?
Subscriptions are the best way to experience Brainbench.
They allow you to take unlimited Brainbench Certification tests
and/or practice tests. Subscriptions are offered annually or on
a monthly basis. Certificates are included for each certification
that you earn.
You can view additional information and/or subscribe on the Subscription Pricing Plans page.
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What type of subscriptions do
you offer?
We currently offer two subscription plans - annual and monthly.
An annual subscription is the most cost-effective way to take
Brainbench Certification tests and/or practice tests.
Annual
For an annual subscription, the certification test and
practice test combination retails for U.S. $199.00.
Monthly
Our monthly subscription for certification and
practice tests costs $33.00 per month, which is less than the
standard price of a test. The first 3 months of a monthly subscription
are paid upfront ($99.00). Afterwards, you are charged per month
until you cancel. However, if you choose to pay by certified check or money order,
you will be required to send quarterly payments ($99.00) due before the end of your
term. Find out more.
You can view additional information and/or subscribe on the Subscription Pricing Plans page.
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What is included with my subscription?
Certification Tests and Practice Tests: Throughout the duration of your subscription,
you have unlimited access to all of our certification tests and practice tests.
For each certification that you earn, you will receive an 8 1/2" x 11" paper certificate
to display your achievement. You can take tests as many times as you wish during your
subscription period (See the information about taking
a test multiple times.) This subscription does not include certificates
earned prior to your subscription, items
from TheStore@Brainbench, or replacement certificates.
You can view additional information and/or subscribe on the Subscription Pricing Plans page.
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What is not included with my subscription?
This subscription does not include certificates earned prior to your subscription, items
from TheStore@Brainbench, or replacement certificates.
You can view additional information and/or subscribe on the Subscription Pricing Plans page.
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Are practice tests included with the subscriptions?
Yes.
You can view additional information and/or subscribe on the Subscription Pricing Plans page.
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Are certificates included with the subscriptions?
Yes. Each time you pass a Brainbench Certification test, you will receive an 8 1/2" x 11" paper certificate
that displays your achievement. If you need additional copies of your certificate, these can be purchased separately.
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How do I purchase a subscription?
If you would like to purchase a subscription, go to the subscription
offer page and order now. If you do not have a credit card, you can
purchase a subscription by sending a certified check or money order. Read
how you can do this.
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Can I purchase a subscription if I do not have a credit
card?
You can purchase a subscription without a credit card. To do so, send
us a certified check or money order for the respective amount of your
desired subscription. Read how you can do this.
If you purchase a monthly subscription, you will need to
pay for the first 3 months upfront just like someone paying with a credit
card. However, subsequent months will need to be paid in quarterly payments
(as opposed to monthly) to avoid any disruption in service. For example,
the payment for the next 3 months of service needs to reach us before
the expiration of your first 3 months.
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How long is my subscription valid?
If you purchase an annual subscription, the standard length of
your subscription is 12 months from the date of purchase. Afterwards,
your subscription plan will automatically renew until you choose
to cancel. For our annual subscription plans, we will alert you
to your impending renewal via e-mail 30 days, and then again 2
weeks prior to your renewal date. As long as you do not elect
to cancel your subscription, we will bill your credit card automatically
in order to ensure that your service will not be interrupted.
If you purchase a monthly subscription, your subscription is valid
for at least 3 months. Thereafter, for your convenience, we will
bill your credit card U.S. $33.00 each month so that you can continue
your subscription.
You can view additional information and/or subscribe on the Subscription Pricing Plans page.
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Do I have to buy a subscription?
No. You can enjoy Brainbench Certification tests and/or practice tests without
buying a subscription. See information about the cost of
our tests.
However, you will find that having an annual (Best
Value!) or monthly subscription (Good Value!) is the most cost-effective
way to experience Brainbench.
You can view additional information and/or subscribe on the Subscription Pricing Plans page.
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How many times can I take a test?
With a subscription, you can take a test as many times as you wish during
your term. You will not have to pay additional fees to retake a test.
However, if you take a test more than four times during a 90-day period,
it will be noted on your public transcript. You should not take the same test more than 5 times within a 24 hour period. Accounts that indicate excessive usage of one test within a 24 period are monitored and may be blocked for possible violations of the Terms and Conditions. We recommend you take some time to learn topics that you were unfamiliar with before retaking a test, to improve your score. Also, if you take a test more than four times in a 90-day period, it will be noted on your transcript.
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Can I upgrade from
a monthly to an annual subscription?
Yes. If you upgrade your plan, the 12 months are added to the
remaining time left on your monthly subscription.
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How do I submit a "non-renewal" request for my subscription?
To ensure your non-renewal request is processed correctly, please complete the
Non-renewal Request Form by going to the Brainbench Subscription Renewal Options
page and clicking "Request to not renew my subscription plan." at the bottom of the
page. For security reasons, you will need to log on to your account before you can
submit your request.
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I purchased a subscription last year, why was my credit card charged again by Brainbench?
As a valued subscriber, your subscription has been automatically renewed. Please review our subscription plan terms and conditions:
- All tests and practice tests must be taken during the
subscription term. Unused tests and practice tests will
be removed from the account when the subscription term is completed.
- Monthly subscription plans are billed each month. The first three
installments are billed at signup.
- Annual subscriptions are billed in full at the time of
signup.
- All subscriptions will be automatically renewed at the end of the
term. Two reminder e-mails will be sent: one 30 days before the end
of the contract term, and another 14 days before the end of the contact
term.
- A non-renewal request must be submitted 14 days before the expiration
of the subscription term to avoid being automatically billed for the
next term.
- Subscriptions are for individual use only. Violation of this condition
can result in the termination of subscription.
- Subscriptions are not prorated and are non-refundable.
- Brainbench reserves the right to cancel a subscription at any time.
If you wish to cancel your subscription to avoid automatic renewal in the future, please complete the "non renewal" request form.
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What is a Brainbench paper certificate?
A Brainbench paper certificate is written proof of your online certification.
It includes your name, your certification, and the date that you completed
the test. See
what one looks like.
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How much does a Brainbench paper certificate cost?
Brainbench paper certificates are available for purchase at a price of
U.S. $14.95 each for our free tests. For non-free tests, the price of the
certificate is included in the total price. Job Role certificates are sent automatically upon the successful completion of the job role if the account has a valid mailing address associated with it.
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How do I order a Brainbench
paper certificate?
When you pass a Brainbench test, you are offered the opportunity
to purchase (or get if you are a subscriber) a paper certificate.
You can also purchase a paper certificate from within the e-mail
confirmation of your test results. If you have completed a test
certification and would like to purchase/get a paper certificate,
you can do so by logging on to your account and clicking Order Certificates on the My Account menu.
Read how to purchase a certificate without
a credit card.
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I have a subscription, but when I try to order a certificate, I am being charged for it. Why is that happening?
Certificates can be ordered immediately after the completion of the certification test from the process complete page or within 30 days from the Current Brainbench Certification page. If you are ordering a certificate after the 30 day period and are being charged, please contact Customer Support and they can order it for you.
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Can I order a certificate for a test taken at the request of a company?
Certificates cannot be ordered for assessments administered by a company.
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Can I order a certificate for the beta test I passed?
Certificates are not available for beta tests. The Beta test is still in development to validate that the content is accurate and that the questions are understandable. The test can change considerably during this development period so the test that ultimately becomes a certification test is not necessarily the test you took during the beta testing. When the Beta test is removed from the development status and added to our list of available tests, it is free to the first 500 takers, however you would need to purchase the certificate after successful completion.
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How are Brainbench paper
certificates shipped?
Brainbench paper certificates are shipped via first class mail
in the U.S. An international carrier handles all other shipping.
See the certificate
delivery schedule for details.
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How long does it take to receive a paper certificate?
After ordering your certificate, please allow 3 to 6 weeks for delivery
in the U.S. International delivery takes about 5 to 9 weeks.
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Can I have my Brainbench paper certificate express shipped
to me?
Currently, we do not have the ability to express ship our paper certificates.
We are working to provide this option to you in the near future.
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How can I check the address that my certificate was mailed
to?
Your paper certificate will be mailed to the address you entered when ordering the certificate. You will be asked to confirm this address after completing a test and when you purchase/get the certificate.
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Do you offer frames and mountings for my Brainbench paper
certificate?
Currently, we do not offer accessories to use with your Brainbench paper
certificate. We plan to offer accessories in the near future.
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How can I order a replacement copy or additional copy
of my Brainbench paper certificate?
Replacement certificates are available for purchase at a price of U.S.
$14.95 each. You can order a replacement certificate on our site by logging
on to your account and clicking Order Certificates on the My Account menu.
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I passed a test, but never received my certificate. Is
it still coming?
Please allow 3 to 6 weeks for domestic delivery and 5 to 9 weeks for international
delivery of your paper certificate. You may
also check the certificate
delivery schedule. We recommend that you log on to your online account
and ensure that you have entered your address information correctly. If
your address is incorrect, please contact us at Customer
Support.
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What is a My Brainbench account?
Every person who is a Brainbench registered member receives a My Brainbench
account. All of your test and certification data are then posted to this account,
and you can also enter other information, such as your resume, third party certifications,
and your career preferences (all optional). From within your account, you decide
which information should become a part of your public transcript, described below.
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What is a public transcript?
A public transcript is a record of the information
you have elected to make available to the public from within your My
Brainbench account.
Want to show recruiters and employers your certifications and
test scores? Want to show them your resume and career preferences? You
can do this by configuring your online transcript. You can change what
information appears on your public transcript at any time from the My
Transcript menu inside your My Brainbench account.
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How do people see my public transcript?
People can view your public transcript in any of the following ways:
- By entering your transcript ID at the Brainbench home page, www.brainbench.com, in the
View Public Transcript box
- By clicking a link from
your personal home page or an e-mail. If you would like to have a direct link to your transcript, you can alter the following link by placing your transcript ID at the end of it by pasting this into an e-mail, your resume, or your personal web site:
http://www.brainbench.com/transcript.jsp?pid=
- You can e-mail it from your online account by clicking
View or E-mail on the My Transcript menu on the My
Brainbench Front Page.
- Searching for it in the Candidate Database, located at http://www.123assess.com
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How do I change the information in my public transcript?
You can change what information appears on your public transcript at any
time from inside your online account. First, log on to your account. On
the My Brainbench Front Page, click Build My Transcript
under the My Transcript menu. Your changes will become effective immediately
after you have submitted them.
This way you can "turn on" and "turn off" any data you wish to make available. All test results in an Individual account will appear as public immediately upon completion of the test.
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How do I change my transcript from private to public (or
public to private)?
First, log on to your account. On
the My Brainbench Front Page, click Build My Transcript
under the My Transcript menu.
From there, go to the Brainbench Job Roles, Current Brainbench Certifications, Third Party Certifications, or Tests on Record sections.
Check the box next to the test that you want to make public or clear the
box to make it private.
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Why are my scores not appearing in the Top Scores for my area?
Here are some recommendations to ensure that you qualify for Top Scores:
- Please be sure to use search criteria that corresponds to the city and state and/or country contained in your account.
- Both the certification and the assessment in question need to be marked public for you to qualify for Top Scores. To mark your test information as public, you'll want to log in to your Brainbench account and click on Build My Transcript, then the Current Brainbench Certificates and Tests On Record links. You can then check the box to the left of your certification and your assessment in order to mark them public.
- If you have a single letter listed as your last name or first name, you will not qualify for Top Scores.
If you have made these updates and you still do not appear in the Top Scores, please contact Customer Support for assistance.
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How do I change my name or address information?
To change your name, please contact us at Customer
Support. For security purposes, documentation may be required to complete the requested name change.
To change your address, resume, contact information, career preferences,
or any other information except your name, you must log onto your online
account and click Update My Personal Information under the My Account
menu.
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How do I know Brainbench will not give out my personal
information?
Brainbench takes your privacy and the protection of your data seriously.
Our basic policy is that we will not divulge your information to anyone
without your permission. You also are the one in control of the data in
your transcript. This means you make the decision of how much or how little
you want to be viewable to the public.
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What is My Plan?
My Plan is a place within your account where you can store tests and
job roles that you "plan" to take in the future. Once a test is purchased or
selected (when using a subscription), it will automatically be entered into
My Plan so that you will have a convenient place to begin your tests.
You can also move tests into My Plan that haven't been purchased.
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Why can I delete some items in My Plan and not others?
Tests that have been purchased cannot be deleted from your account.
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What happens if I accidentally delete a job role that's in progress? Will I lose all my results?
If you delete a job role from My Plan, you
will not lose your test results. Your results are permanently stored in
your account under Build My Transcript which is located under My Transcript in the left navigation.
If you want to add a job role back into My Plan, simply add it again.
Any tests that you have already taken that are a part of that job role
will show a status. If you purchased a test from within a job role and then deleted
the job role, your purchased test will appear under the individual tests section of My Plan.
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How does the Learning Plan work?
The My Plan section of the site also offers you the opportunity to store learning that you
would like to take in the future. Links can be stored for any of the learning providers that
are available. You can do this in a couple of ways. For example, if you are in My Plan, simply
click the Add Learning link. This will take you to a list of skills tests that are currently
available. To select learning, click the Learn link next to the skill you want to improve.
You will then be taken to the Learning Center. From there you can select the type of
learning you would like to take (books, online courses, etc.), your current
proficiency (beginner, intermediate, advanced), and, finally, the provider. Once you
have reviewed the resources available, you can then save the search to that learning in
My Plan by clicking the Save to My Plan link. You will then be directed to My Plan and
will see the learning search stored in your Learning Plan at the bottom of the page. When
you are ready to view or purchase the learning, go to My Plan and click the link that you
stored. If you are not in My Plan, you can click the Learn link next to the skill you want
to improve and you will be on your way.
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What is the Learning Center?
Brainbench has formed partnerships with leading training resources to offer a wide
variety of options from which you can improve your knowledge:
- Amazon book recommendations
- Monster online and classroom training selections
- Google Newsgroups
- Brainbench discussion forums and practice tests
To access learning, simply find the skill that you want to improve
from the Test Center, and click the Learn link. We are continually
searching for leading resources to integrate in our site and plan on
offering more options in the months to come.
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What happens if I save something to my Learning Plan?
Saving items to your Learning Plan provides you with easier access to the learning that will
help you improve your skills. Once saved, you can simply click on the links stored in
your Learning Plan (under My Plan) to find the information you need quickly. You
can delete items from your Learning Plan that have not been purchased (or you
can delete items available to you through a subscription).
However, if you have purchased a single practice test from our site, you will
not be able to remove it until it has been completed or has expired. We do this
to protect you from deleting items you have paid for in advance.
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How do I order a Brainbench product with a certified check
or money order?
If you do not use a credit card, you may send us a certified check or
money order* for the cost of each product (that is,
subscriptions, tests, certificates, items
from TheStore@Brainbench, and Practice Tests) ordered (includes shipping and handling).
Please mail this to us at the following address:
Brainbench, Inc.
PO Box 535086
Atlanta, GA 30353-5086 United States
In your correspondence, you must include the following information
or we will be unable to process your order:
- Exact name of the product (for example, HTML 4.0 certification test;
T-Shirt, Large; or C++ Practice Test)
- Your full name as listed in your account
- Your phone number
- Your e-mail address
- Your transcript ID
- Any applicable promo code (optional)
It is important that you make sure that address is current
and up-to-date because we will ship any products to the address listed
in the account. Again, we must have all of this information to accept
and process your order.
*A certified check is a personal check drawn
on a financial institution and written by a customer to the party receiving
payment. The financial institution "certifies" that the check is backed
with guaranteed funds and will not be returned due to insufficient funds.
A money order is a financial document, issued by a bank or other
institution, allowing the individual named on the order to receive a specified
amount of cash on demand. |
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What is a promo code?
A promo code is used for special promotional offers and/or discounts
given to Brainbench members at the complete discretion of Brainbench.
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How do I cancel my Brainbench account?
While we are sorry to see anyone leave Brainbench, you may cancel your account as follows: Log on to your account and then type www.brainbench.com/cancelaccount.jsp in your browser's URL window, and fill in the required information. Please note once your account is deleted, it CANNOT be reactivated, and all of your certifications will be deleted with this action.
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