One of the most significant challenges facing services organizations today is the need to identify and deploy talent quickly. For SaskTel, a major Canadian telecommunications service provider about to roll out a brand new technology to its client base, the demand for qualified personnel in its Customer Relationship Center was urgent.

"Our Customer Relationship Center (CRC) needed call center service representatives, and it needed them quickly," says Kevan McBeth. As HR Manager of Recruitment Solutions for the company's Strategic Planning and Staffing department, McBeth is responsible for filling that need.

The real moment of truth in evaluating a candidate is the interview. Yet, most interviewers are not prepared or trained to interview effectively. Incorporating an interview guide into the hiring process helps ensure that interviews are conducted in a fair and consistent manner.

It has been a very interesting year for those of us who follow the pre-employment assessment industry. The past year has seen quite a bit of movement in this space. Much of this movement has come in 2 inter-related areas. The first of these is an increased interest in the use of pre-employment assessment from the consumer side. In other words more and more organizations are using pre-employment assessments. The second area of movement is in increased interest in product development amongst vendors of pre-employment assessment tools. These two areas are obviously highly dependent upon one another and both are essential for moving the industry forward. It is the interest in the use of assessment tools and the increasing number of success stories related to their use that have led assessment companies to feel comfortable investing in product development.

Originally published on www.rocket-hire.com

Criteria to evaluate any assessment.