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SASKTEL CASE STUDY: Telecom Provider Reduces Call Center Cost-per-hire by 80%, Time to Hire by 93%
Four years ago, SaskTel, a major Canadian telecommunications service provider, desperately sought to streamline its hiring process. Support from call center service representatives in the company's Customer Relationship Center (CRC) was vital for the success of an important new product. With the launch of this product quickly approaching, it was necessary to not only hire right, but hire efficiently. Since recruiters were spending the majority of their time with candidates who proved to be unqualified for the job, SaskTel turned to Brainbench's online assessments to prescreen their candidates.
SPECIAL REPORT: Brainbench 2006 Global Skills Report Expands to Over 200 Countries
Fourth version measures employment skills worldwide, uncovers new outsourcing trends, and sees India increase their march on the U.S.
Online assessment provider Brainbench released the latest version of their widely read Global Skills Report a detailed analysis of employment skills data collected from individuals in 217 countries and territories. The new report is the fourth in a series began in 2001, which tracks successful certifications achieved by individuals worldwide. Comparisons to last year's trends, findings and conclusions help to highlight the increasingly global nature of our work and our lives.
ARTICLE: Wendell Williams, Ph.D. — Trying Harder Doesn't Cut It
Having the right recruiting methods is more important than just working harder
There's a trainers' game called "try harder." It has two learning points: 1) trying is not the same as doing; and 2) telling someone to "try harder" seldom helps them get the job done. The "try harder" game is played out time after time in recruiting and is a major reason why it does not get the respect it craves.
Originally published Wednesday, August 9, 2006 on The Electronic Recruiting Exchange (www.ere.net)
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